Shipping & Returns
The items you view on this website are listings for parts, not our actual inventory. Please note not all products are in stock at all times! Variances can occur. We will make every attempt to ship out your order as soon as possible. We generally ship packages every day. Once your product(s) has shipped, you will receive a shipment confirmation via email. A shipping tracking # will be included, if available. In general, orders are shipped Tuesday - Friday (excluding holidays). Saturday shipping is not available. Standard delivery is by postal service unless item is too large, then we will decide which appropriate carrier to use. You may contact us if you wish your order to be shipped a certain way. Ship times for postal service can and do vary between 2 days and 8 weeks for International shipments. If you are in need of your order faster, please specify when you place the order and we will contact you regarding pricing.
ALL ORDERS WILL BE PROCESSED IN USD
Please be aware that your payment will be charged in USD (United States Dollars). Due to many of our orders coming from the USA and over seas we are forced by our e-commerce provider to use USD as our default billing currency.
We offer the two currency drop downs on our website so that our Canadian customers can see the real time exchange rate in Canadian dollars. It is our hope that in the future our e-commerce site will eventually allow both CAD & USD billing options. Until then our hands are tied.
To alleviate this problem in the future please feel free to call your order into us and then we can bill your credit card in house in CAD funds.
Please accept our apologies for any inconvenience this may have caused you in the mean time.
Countries we CAN NOT SHIP TO at this time:
- Brazil. We have *alot* of issues shipping to Brazil as only stamps can be used so the package needs to be very small. Customers were not receiving their packages as they were stopped at the border. If you are in Brazil and would like us to ship parts to you, please contact us first so we can try and work with you to find an alternative.
- EDIT - As of May 2017 we DO NOT SHIP TO BRAZIL.
Due to circumstances beyond our control and government regulations, we cannot ship to certain countries. These countries include the following but not limited to:
Abnormal shipping times
Normal ship times by postal service within N. America are between 2 days and 8 weeks, sometimes longer for International destinations. If your shipment has taken longer than 8 weeks we can re-ship your package at additional cost (if standard post was selected). If you chose to have insurance and/or tracking number then we can submit a claim with the shipping company and re-ship your order. PLEASE BE PATIENT WITH THE MAIL! We have no control over your package after it leaves our building. We, like you, are hoping and believing that the post office can do their job well. If this is unacceptable, please choose an alternate shipping option.
Wrong item or quantity shipped
If we make an error with your order, please notify us right away (within 7 days of receiving your shipment). We will remedy the mistake with the correct product. In the rare circumstance where the product is no longer available, we will help you select an alternative or credit your account.
If we sent you more products than you ordered, please notify Customer Service and return the additional quantity. Please notify us within 7 days or you could be billed for the additional quantity, even if you didn't order it.
Damaged in shipping
If your shipment was damaged in transit we will gladly send you a replacement. In the unlikely event that an exact replacement is unavailable, we will offer an alternative product with similar features. If you do not want the alternative product, we will gladly give you a refund for your original purchase when we receive the return of your original product. Refunds can take up to 2 weeks to process. Any product(s) returned must follow our Exchange / Return Policy. Contact Customer Service to proceed.
You can cancel your order without charge provided the order has not been picked, packaged or sent already. Re-stocking charge is 20%. Also, any product we order in for you cannot be canceled without charge. If you are unsure about this policy, please state no backorders during the order process.
Backorders are filled automatically by us unless we are instructed not to ship any backorders at the time of order placement. You need to do nothing more to ensure you receive the balance of your order. We ship backorders as soon as they become available from our suppliers. That means that if a manufacturer is out of stock, then we must wait until they fulfill their order to us before we can ship it to you. This we have no control over unfortunately.
Not all products are in stock at all times. Variances can and do occur in our inventory. If you require an inventory answer, please email or call us before placing an order. REMEMBER: The items you view on this website are listings for parts, not our actual inventory.
Returns are subject to a 20% re-stocking fee. We cannot accept a return for any items, for any reason, past 30 days from the sale date. For your protection, we recommend that you get a certificate of posting, available from the Post Office, which will enable you to claim should the goods be lost or delayed in the post. Mike's Reel Repair will not accept responsibility for any goods until we receive and sign for them. NO RETURNS ON ELECTRICAL PARTS! As we cannot verify whether an electrical part has been installed or used in any way, we cannot accept returns on electrical parts unless we have shipped the wrong part by accident. Because of this policy, Please be sure you check for the correct part number before you place the order! Refunds can take up to 2 weeks to process.
Customs and duty
Please note that all shipments to US and Rest of World destinations may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.