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Testimonials

Read about what others have to say!

Malcolm. C. M, via email

I ordered a part for a Hardy fly reel that I could not obtain anywhere else. 

Steve B, via email

And by the way, for whomever needs to hear it, Cindy has been a tremendous help to me. You have a true gem in her!!

Best Regards,

Steve B

Paul, via email

Wayne S, via email

Wayne S

Dennis, via email

All the best from Bulgaria.

Gary D, via email:

After trying to repair 2 reels several times without success, I contacted Mike for advice.

After 2 emails my problem was solved.  My emails were answered promptly and great advice was given.

I will definitely be using his services in the future for parts, service and advice, and passing on the great customer service to all my fishing friends.

Garry D.

Todd K, via email:

Hello- I just wanted to share that I received the parts for my reel today. I installed them and my reel is back in business. I wanted to thank you for your service.  I found your parts to be a lower price that other vendors. More importantly, I needed to amend the order and had excellent communication online and got a phone call to confirm and take my card number. People were kinds and quickly amended my order.
Thank you!
I will share your contact with my angler friends.

Colleen, via email:

Hi Cindy, 

Thank you so much for all your help and the speedy delivery on the parts for our electric motor.

The rain & wind has finally stopped and my husband and a buddy are out trying things today…happy fishing  :0)

We will definitely be keeping your contact information and certainly have passed Mikes Reel Repair around to many friends!!

Mr. Ken R, via email:

Linda and Mike THANK YOU for your help !!! I had already come to the conclusion that if you want real help with something just go to a site in Canada and that still stands with all that you did for me !! I will keep looking but all the reels that I have seen on e-bay do not show the inside and look like they are in poor shape on the outside so can imagine what the gears look like. A recent one on e-bay with the reel spool still in a plastic bag and reel still in the box with all the papers sold for over $125 the last time I viewed it. I will try and sent a separate e-mail with the schematics picture and a couple of pics of the reel. I will keep your site as number 1 if I need anything else in the future. Again thank you for all the assistance and help !!! Ken

Mr. Ken D, via email:

i have never posted a review before so please bare with me. i visited your store and shop today and was totally impressed. i brought in my reel thinking i knew what i needed and was completely wrong. your shop quickly took apart my reel at know extra cost and found the problem.your staff(all of them) were super friendly and most knowledgeable. i would recommend this company and their service to everyone. i'm already looking for an excuse to visit them again.great store,great staff, great service. i would be honored if you would post this review.thanks so much, ken d

Mr K, via email:

Thank you very much. I have already placed an order for one reel (laguna 100ha), and will place an order for this reel soon. I really appreciate the extra mile you traveled to get me this information and will recommend your company to everyone I know. Your customer service is second to none. Thanks again and Happy Holidays to you all. Have a nice day.

Jim, via email:

BTW, it was a pleasure ordering this from your company and the service was amazing!!!!!

I will be sure to pass along the good word!!!!

Happy Holiday

Jocir, via email:

Good afternoon!! I wanted here express my thanks to Mikes Reel Repair by the commitment regarding my purchase! I was very, very satisfied even with the piece purchase! I received the same today, and I want to thank everyone, and once again apologize for my anxiety! Thank Mikes Reel Repair...

Plamen, via email:

Hello There,
 My name is Plamen. Just received my Abu Garcia Revo Toro 61HS from service done at your shop. The reel really runs like new again thanks to you. Amazing service and honest assessment for pricing and parts. Thank you very much. Merry Christmas and Happy New Year to all the staff at Mike's Reel Repair.

Hal C, via email:

just want to thank you for the spool you got me it worked perfect would have never found one on my own thanks again Hal

 Steve from Dubai, via email

Joey M, via email:

 So long story short I had previously called a shop close to Ottawa Ontario (where I am) & they had told me they didn't have it... The day you emailed me that it would work they had found one & called me back. So I took it, I wanted to let you know because the lady that helped me was extremely nice. I just wish you guys could be closer! And with the Canada Post situation (postal strike) it would of taken a long time before I would of received it & I have a small tournament this weekend.

So Thank you very very much & please tell the lady that helped me that I very much appreciated her kindness & help :)

Till next time,

Joey

Ted C, via email:

Ted C

Richard A, via email:

Hi Mike, Thank you so much for sending my reel repair kits, which I received today.  You are the only person in the world who could full fill my order, and believe me I tried!  I will sure keep your web site handy if  I need any more bits and pieces.  Again many thanks from your very grateful customer in England.

Richard A

Nathan J, via email:

-Nathan J

Tony L, via email:

Thanks guys. Even tho part wasn't needed you guys are awesome about the refund and processing. Thanks a bunch. Great customer service. 
Tony L

Edgar V, via email:

Thanks for providing excellent customer services.
Edgar "Ed" V

Casey G, via email:

Thank you and Mike.
I will spread the word about your products and services to all of my Guantanamo Bay (GTMO), Cuba fishing friends.
Sincerely,
Casey G

Jocir M, via email:

Good afternoon!! I wanted here express my thanks to Mikes Reel Repair by the commitment regarding my purchase! I was very, very satisfied even with the piece purchase! I received the same today, and I want to thank everyone, and once again apologize for my anxiety! Thank Mikes Reel Repair...

Peter M, via email:

Thank you for the speedy delivery and excellent customer service , provided by Mikes Reel Repairs the items arrived today and are perfect
Thanks PM Scotland UK

Monte M, via email:

Thank you very much. Great service. I will be back.

Stephen H, via email:

 Thanks Ayla.

I got the part last week and installed it.

My reel is up and working great.

Thanks for the great service and response.

Cheers Stephen

Paul G, via email:

Josh D, via email:

 I greatly appreciate your help and responsiveness! Great customer service, as you have shown, is a reason why i will be a repeat customer at mikesreelrepair.

I look forward to hearing from you when the drag set comes in.

Allan B, via email:

Thanks Melanie,

Steve M, via email:

Mike
  The Hardy Longstone finally got here yesterday. I must tell you that you are a wizard!
What a beautiful job. Thanks so much for your help.

Buddy E, via email:

Thank you for having available on your web site the schematic diagrams. I was able to fix an old Lew's BB that was given to me by a good friend who has now passed away. It had been reassembled wrong and I was able to correct that, thanks to the diagram on your site. I look forward to fishing with it amid fond memories of my friend.

Ed C, via email:

Hi Mike, I wont to thank you for you help. You were so into helping me, I was very impressed!  You don't get customer service like that any more.
Bless you. I hope your Co. thrives, with the kind of service you offer it will.
PS.  The wires were fused as one in the foot peddle all fixed. Once more thanks so much.  Ed.

Larry C, via email:

Received the replacement handle for my favorite reel my Pflueger Supreme spinning reel.
This is a little gem and Mike's brought it back to life. I actually CAN tell you how happy I
am with the service and quality of the items that I have purchased from Mike's.
THANK YOU MIKE'S!!!! YEAH!!!
Larry C, repeat and future customer. Pittsburg

Brendan M, via email:

I would like to sing the praises of one of your representatives that has been amazingly helpful. Cierra has helped find a small screw that I have been unable to find anywhere else for some time. She has been timely in her replies and as nice as could be. I just wanted to let you know what a great experience I have had with her. It is because of her I will continue to use this site and highly recommend it to fellow anglers. Thanks  for your time.

Mike M, via email:

I just wanted to let you know how amazingly helpful Cierra was to me regarding my part inquiry and subsequent order placement.  She was extremely kind and more importantly informative.  I can’t express how much that means to a first time customer…she should be recognized and commended for her efforts.

 Don W, via email:

Mrs. Martens

It was a pleasure to speak with you today you were helpful and friendly. I look forward in receiving my parts and I have been very happy with Mike’s service. Thanks

J Nole, via email:

I want to thank you for the help, I`ve not had time to work on it yet but I wanted to thank you for schematics.  Jim

Via email:

I've been looking for the screw cap for my Shimano reel for quite a while. After looking at the parts diagram from your site I found the part and It was in stock. Ordered it and it works perfectly. Thanks Mike's Reel Repair!

Sean, via email:

Hi Mike,
Thank you very much for the dual bearing levelwind and idler for my 7000C3.
Wow!!!!!!!!!!!!!!!!
I have had your kit in my 6500 rocket for a few years. The ceramic pawls are sensational as well.
Mike, I fish on cape cod in the surf. I have been using Penn synthetic oil and grease in my reels and like it. I use red (7000) and yellow (6500) RF in my spool bearings.
What are guys using to lube the bearings in the levelwind system and idlers?? I have been using penn synthetic thus far.
Also do i need to pull the idler off to lube it properly??
Thanks again for an outstanding product.
sean

Via email:

You truly went above and beyond to help me, I wish there was a way to thank you! You rarely see this level of service anymore.
Kudos to you, Mike and everyone else at the shop! Thank you!

Rick C, via email:

Just a quick note to thank you for the excellent service and speedy
delivery of the transducer bracket I ordered on the 3rd and received
in the mail on the 7th. If and when I need any fishing equipment
repair I will definitely be in touch, as well as recommending your
business to friends . Thanks again, Rick

David, via email:

Thank you, I greatly appreciate that-customer service above and beyond anything I expected. You have made a loyal repeat customer out of me. I'm planning on upgrading 2 dozen ambassadeurs (over a period of time) and all of my parts will come from you.
I also service and repair all of my friend's reels and I've been bragging about the increased performance I've gotten from the parts of my most recent order.
David

Chris F, via email:

Mike, no need to reply, but your instructions were perfect - worked like a charm, and I already had the punch from my gunsmithing tools.

Again, many, many thanks. It is rare to find someone who takes the time to help out even when they are not being paid for service.....it will come back in spades, I will let every sportsman I know how great your customer service is.

Cheers

Michael M, via email:

Hi Mike!

I finally got a chance to take the boat out and check the down-rigger after putting the new parts in.  It worked great!  It met all my expectations and saved me from having to buy a new one.  I really appreciated all of your guidance, help and quick responses putting it all together. You're the best!

Thanks Much!

D.F. via eail:

Thanks again for your speedy and helpful response.  The world need more people like you that would go out of their way to suggest that another company might be able to help me.  I am very surprised and thankful for all your help.  What I have done is drilled out the old screw and re-tapped to fit another screw of lesser quality, should the owner need a better fix of this 1994 reel .  Thanks again It has been a pleasure doing business with you and I look forward to doing more business with your company in the future.

 

Aloha

Glenn

 

Frank A, via email:

 

 Cierra

 I would like to thank you again for the help and professionalism you gave me looking for the anti reverse  dog for my Mitchell 410.  I want to that you again for all the help you gave me and I will make it known to all my friends  if the need parts to order from Mikes reel repair.

Thank You

Frank Albert

 

Emerson P, via email:

 

Thank you so much again. You are really a great Repair Online Store.
Regards.
Emerson.

 

Walter L, via email:

 

Dear Sirs
I received through the post the material ordered for her shop.
I want to thank your service that I consider perfect.
thank you very much
You guys are my favorites.
If you need some help here from Brazil are free to ask.

 

Russell s, via email:

 

I just wanted to say thank-you for the 1st class service in calling me back. I ended up ordering on-line , Melody left a phone message promptly and clearly.
thx
Russ

 

Richard S, via eail:

 

Although my order was so small in price, I can not express how I am impressed with the attention you have given this customer. - Richard

 

Dave, via email:

 

I just recieved my partial shipment. Thank you for your usual excellent service and communication. I have made purchases form many online stores and I can honestly say that your business is by far the best. If you are unable to supply an item I am made aware of that immediately or as soon as you know. Other businesses say nothing until I question the status of the order. Please convey my message to everyone at Mikes . Thank you all once again, Dave.

 

Michael, via email:

 

Thank you for your timely response & excellent customer service. I appreciate it a great deal & look forward to doing business with you long into the future. I will strongly recommend my friends and associates bring their parts business your way. Peace, Michael 

 

Andy, via email:

 

Mike
thanks so much for the excellent, prompt service.
got the new transducer and it works perfectly.  Many thanks.

Andy

 

Martin, via email:

Hello my friends, I wanted to let you know that everything arrived safely, many thanks as always for your attention and patience, you are really good sellers, honest and serious people, hand them a big hug, until the next purchase.
Martin from Argentina .............. the other side of the world.

 

Don E, via email:

 

Mike,
We returned from the river yesterday and picked up our mail.  The reel is great and I’m most appreciative of your work.
Happy Holidays!
Don Eason, Jr.

 

Stephano F, via email:

goods arrived in Rome everything perfect, definitely I will continue to shop at your store thanks

 

Ryan C, via email:

 

Hi,
You have helped me out with a couple of parts and repairs this year and I just wanted to say that I am really impressed with your customer service and speediness of the repairs. I think it is important to mention and I really appreciate your help.
Thanks,
Ryan

 

Joe r, via email (schematics site)

 

Thanks much for a wonderful website where a person can find something easily. And it is free! Thanks much again.

 

Rob W, via email:

 

I went through the reel and made a list of worn or missing parts!  Yep, there was a reel repair guy at a mall and he cleaned and oiled it for me a few years ago.  It didn't work right after I got it back so I went to have him check it but there was a note on the door saying he had passed away.  I found several parts that he left out.  I am also ordering a few extra of some the easy to loose parts.  Thanks for your help.  Great website.

 

Jim W, via email:

 

Thank you!  It’s an old reel, but one with many memories attached to it.  With your help, it will soon be out on the Mississippi River catching a record catfish.  I’ll mention Mike’s Reel Repair when they write me up in the newspaper!  ----Jim

 

Bev M, via email:

Hi Ayla…what a nice way to end the day…. a response to a query and in the same day too!  Other suppliers ought to take some lessons from you…it would be to their advantage. By all means…please put two away for me…and let me know…will be visa, personal check, paypal payment. thanks a lot…really appreciate it!! Bev M

You can call off the hunt….Mikes out in BC has been extra responsive!!!!  Cudos to them.

 

Michael M, via email:

The replacement part works perfectly, restoring my vintage reel to normal performance.  I appreciate your service very much.  I was very pessimistic that I might be able to locate / replace this part.

With much gratitude, Mike M

 

 

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