If you are sending a rod, reel, motor, etc. for warranty repairs, you MUST include a valid purchase receipt, as well as your full mailing address and telephone number. Item must be shipped freight prepaid. Items under warranty will be returned to you prepaid.

PLEASE NOTE: We cannot and will not make a warranty decision until your gear is here....we can't make that decision without seeing it.

US Customers: If there is brokerage due when we receive your item(s), you will need to pay this in advance of repair work
starting.

All repairs are done in the order that they are received. The length of time it takes to do your repair is dependent on how many repairs are currently in-house at any given time.

Diagnostic Fees:

There is a diagnostic fee of $10 per reel and $30 per electronic. Diagnostic fees are applied toward the cost of any repair done. This will only apply if you decide not to get your gear repaired.

Status of Repair:
Please do not call or email regarding the status of your repair. There is no need to check to see if there are any updates. The moment your repair is completed your invoice will be sent to you. If you have not been notified, then your repair has not been finished. Please be patient. We will contact you if there are any issues.

Payment & Pickup:
We expect payment and pickup to be done in a timely manner once you have been sent your invoice/notified that the repairs are complete. Any unpaid repairs left in the shop longer than 90 days, will be subject to $5.00/week storage fee, and any repairs, either paid or unpaid, left greater than one year will be deemed as abandoned, and put up for resale.

Special instructions for items coming from outside Canada:

Please make sure the package is clearly marked with “TEMPORARY IMPORT FOR WARRANTY/REPAIR/RETURN”, not as “merchandise” or “sale of goods”. Depending on the carrier, there may be a tick box on the shipping label, or you may have to write it somewhere in a “Reason for Import” box. If in doubt as to where to specify this, ask your shipping carrier.
Do not use FedEx for international shipments. They often have difficulty recognizing temporary imports, and whether there will be import duties at the time of delivery, which slows things down by weeks. Any outstanding dues/fees charged will be billed to the customer
All shipments must be prepaid
Please ensure the commercial value is listed at zero (or $1 if your carrier will not accept a zero value). If the commercial value is listed at more than zero and we are billed for additional charges, which will then in turn be billed back to the customer.
Insurance is optional, but please double check with your carrier that the insured value is not interpreted as the commercial value. As a general rule we don’t recommend insuring the items for this reason, but it is your choice – once again, we cannot take responsibility for anything damaged in transit to us. Please review coverages supplied from your shipping insurance providers. If additional charges incur from the insurance, they will be billed back to the customer.
Please use – CUSMA/USMCA (formerly NAFTA/HST) Code for shipping 9507.30.60.00 – Fly Fishing Reels
**PLEASE NOTE - ANY COMPLETED REPAIRS LEFT IN THE SHOP LONGER THAN 90 DAYS AFTER THE COMPLETION OF THE REPAIR WILL BE DEEMED AS ABANDONED, & EITHER PUT UP FOR RESALE TO RECOUP THE COST OF THE REPAIR, AND/OR DONATED TO A LOCAL INDUSTRY RELATED PROGRAM.**