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Shipping & Returns

 **We ship worldwide!**

The items you view on this website are listings for parts, not our actual inventory. Please note not all products are in stock at all times! Variances can occur. We will make every attempt to ship out your order as soon as possible. We generally ship packages every business day. Once your product(s) has shipped, you will receive a shipment confirmation via email. A shipping tracking # will be included, if available. In general, orders are shipped Tuesday - Friday (excluding holidays). Saturday shipping is not available. You may contact us if you wish your order to be shipped a certain way. Ship times for postal service can and do vary between 2 days and 8 weeks for International shipments. If you are in need of your order faster, please specify when you place the order and we will contact you regarding pricing.

Aug 20 2025, from UPS Shipping:

This email provides important information on the July 30th executive order by President Trump, suspending the de minimis exemption for all low-value (under $800 USD) shipments to the United States, effective August 29, 2025. Additionally, on July 31, President Trump signed an executive order to increase the International Emergency Economic Powers Act (IEEPA) tariff on Canada from 25% to 35%, with the higher tariff in effect on August 1, 2025. 

What's changing:

• All U.S. imports, regardless of their value, country of origin, mode of entry, or how they are routed into the country, will now be subject to applicable U.S. duties and taxes when shipped via non-postal networks. This might lead to additional shipping costs and clearance requirements.
• Effective August 1, 2025, all goods that do not qualify for preferential tariff treatment under the Canada-U.S.-Mexico (CUSMA) trade agreement are subject to the IEEPA Canada tariffs, at a new higher rate of 35%. Goods that qualify as originating under CUSMA are not subject to the higher tariff.
• CUSMA trade agreement duty rates and exemptions continue to apply to applicable goods however to qualify, imports must be accompanied by a certification of origin that includes the nine key elements required by CUSMA (set out in Annex 5-A of the Origin Procedures Chapter 5 of the CUSMA) regardless of the value of the goods.  U.S. Customs Border Protection (CBP) will also now require an informal entry for these goods.

UPS Process and Fee Changes

• To ensure smooth service and efficient border clearance, as of August 29, UPS will act as the Customs Broker for all shipments valued below $800 USD, destined for the U.S.
• Effective August 29, non-CUSMA certified shipments will be subject to U.S. government duty fees and UPS Customs Brokerage fees.  The Customs Brokerage fees for non–CUSMA goods sent by UPS Standard® to the U.S., will be applied as follows:
  • Entry preparation fees: 
    • Shipments valued between $1 - $200 USD: $10 USD per shipment
    • Shipments valued between $200 - $800 USD: $20 USD per shipment
  • Disbursement fee: 2% of the duties and taxes advanced. Minimum fee of $14 USD.
• CUSMA certified shipments will receive the government’s most favored duty rate. The UPS Customs Brokerage entry preparation fees listed above will apply. 
• UPS recommends sending international shipments using the Delivered Duty Paid (DDP) method to help avoid potential delivery delays, customer refusal, or returns due to unexpected fees.
• Effective September 8, 2025, all shipments sent by UPS Air Services to the U.S.* will incur an International Processing Fee of $3.50 CAD.
• UPS Air Services from Canada includes UPS Express® Early to the U.S., UPS Express to the U.S., UPS Express Saver® to the U.S. and UPS Expedited® to the U.S.  

COVID-19

The world is a big old mess right now with regards to shipping. Shipping companies have slashed delivery deadlines and guarantees.

Please keep this ion mind when ordering! Once a package leaves our office, both you and us are expecting the delivery service to finish the order.

As delivery standards are now obsolete it seems, we had a customer who called us 6 mos after we sent his order saying that he never rec'd it.....the post office only keeps record of shipping for so long so6 mos is obviously too long. Most packages we ship by Post or UPS...both are operating pretty good considering the worldwide situation.

Countries we CAN NOT SHIP TO at this time:

• Brazil. We have *alot* of issues shipping to Brazil as only stamps can be used so the package needs to be very small. Customers were not receiving their packages as they were stopped at the border. If you are in Brazil and would like us to ship parts to you, please contact us first so we can try and work with you to find an alternative. 
• EDIT - As of May 2020 we DO NOT SHIP TO BRAZIL any more.

Due to circumstances beyond our control and government regulations, we cannot ship to certain countries. These countries include the following but not limited to:

Abnormal shipping times
Normal ship times by postal service within N. America are between 2 days and 8 weeks, sometimes longer for International destinations. If your shipment has taken longer than 8 weeks we can re-ship your package at additional cost (if standard post was selected). If you chose to have insurance and/or tracking number then we can submit a claim with the shipping company and re-ship your order. PLEASE BE PATIENT WITH THE MAIL! We have no control over your package after it leaves our building. We, like you, are hoping and believing that the post office can do their job well. If this is unacceptable, please choose an alternate shipping option.

Wrong item or quantity shipped
If we make an error with your order, please notify us right away (within 7 days of receiving your shipment). We will remedy the mistake with the correct product. In the rare circumstance where the product is no longer available, we will help you select an alternative or credit your account.
If we sent you more products than you ordered, please notify Customer Service and return the additional quantity. Please notify us within 7 days or you could be billed for the additional quantity, even if you didn't order it.

Damaged in shipping
If your shipment was damaged in transit we will gladly send you a replacement. In the unlikely event that an exact replacement is unavailable, we will offer an alternative product with similar features. If you do not want the alternative product, we will gladly give you a refund for your original purchase when we receive the return of your original product. Refunds can take up to 2 weeks to process. Any product(s) returned must follow our Exchange / Return Policy. Contact Customer Service to proceed.

Cancelling Orders
You can cancel your order without charge provided the order has not been picked, packaged or sent already. Re-stocking charge is 20%. Also, any product we order in for you cannot be canceled without charge. If you are unsure about this policy, please state no backorders during the order process.

Backorders
Backorders are filled automatically by us unless we are instructed not to ship any backorders at the time of order placement. You need to do nothing more to ensure you receive the balance of your order. We ship backorders as soon as they become available from our suppliers. That means that if a manufacturer is out of stock, then we must wait until they fulfill their order to us before we can ship it to you. This we have no control over unfortunately.

Parts Stock
Not all products are in stock at all times. Variances can and do occur in our inventory. If you require an inventory answer, please email or call us before placing an order. REMEMBER: The items you view on this website are listings for parts, not our actual inventory.

Returns
Returns are subject to a 20% re-stocking fee. We cannot accept a return for any items, for any reason, past 30 days from the sale date. For your protection, we recommend that you get a certificate of posting, available from the Post Office, which will enable you to claim should the goods be lost or delayed in the post. Mike's Reel Repair will not accept responsibility for any goods until we receive and sign for them. NO RETURNS ON ELECTRICAL PARTS! As we cannot verify whether an electrical part has been installed or used in any way, we cannot accept returns on electrical parts unless we have shipped the wrong part by accident. Because of this policy, Please be sure you check for the correct part number before you place the order! Refunds can take up to 2 weeks to process.

Customs and duty
Please note that all shipments to US and Rest of World destinations may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.