Yes, we are open!
Hours of operation during COVID-19:
Tues-Fri 9-5 PST
Sat 9-2 PST
NOTE: UPS and other shipping carriers are experiencing service guarantee suspensions, delays, and changes in deliveries due to COVID-19. Please check with the shipping carrier for service updates.
Please do not send multiple messages or phone calls about the same order or for support. We will return all calls as soon as we can....leave a message if you cannot get through. Our phone mailbox only holds a certain amount of messages. Over the weekends, especially now, the message box can be full by the time we come in on Tuesdays. Please be patient as we return messages. To those people that are complaining that our phones are busy.... yes they are busy, that's life for the time being. Everyone is in the same boat doing the best they can.
To those that are accepting of the increased time frames, thank you from the bottom of our hearts...really :)
We have social distancing and cleaning measures in place in the shop and things can slow down because of this.
We use both UPS and Canada Post. BOTH are experiencing delays for the very same reasons.
We will update as news becomes available.
Stay safe, see you on the other side
April 24 -
Parcel delays to continue as Canada Post delivers at record levels
OTTAWA – Canadians should anticipate parcel delays for the foreseeable future, even as Canada Post delivers at record levels. As Canadians continue to ramp up and diversify their online shopping, Canada Post is responding to unprecedented parcel volumes while maintaining important physical distancing measures in all our facilities. Processing record parcel volumes in plants that were never designed to keep people two metres apart takes more time.
Record parcel volumes and bulky items
Canada Post is delivering in record numbers and also handling a wider variety of items. With parcel deliveries growing at a record pace from April to May, Canada Post hit an all-time, one-day record on Tuesday, May 19 with 2.1 million parcels delivered to Canadians. That’s roughly three times the norm for this time of year. It’s not just the volumes that are causing challenges, the number of larger household items, like mini-fridges, patio furniture and barbecues coming through our network have also increased. These bulky items often require a two-person lift which creates additional safety challenges and delays.
Responding while maintaining safety
We are taking steps to respond, while maintaining physical-distancing. That includes processing and delivering on weekends and additional support from trained temporary employees. As well, some parcels may be transferred to other Canada Post locations for processing based on capacity. While this reduces delays, customers tracking their items may notice their parcel is taking a different route than normal.
We understand the importance of these items, especially at this time, and thank Canadians for their patience and understanding. Our employees are working hard to serve and we’ll continue to keep customers updated on our progress. Please visit canadapost.ca and click on the banner at the top of the page.
April 21 - Some manufacturers are now sending parts orders, albeit on a limited basis.
Mar 27 - UPS Service Guarantee suspended.
UPS sent an email with this excerpt: Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee for all shipments to any destination, at all service levels. As the effects of the Coronavirus impact our infrastructure, we will continue to seek guidance from local and national government entities regarding applicable regulations. Please continue to visit ups.com's Coronavirus web page for the most up-to-date information regarding the impact of Coronavirus on UPS Small Package services. The UPS Service Guarantee is subject to change. For further details, see the UPS Tariff/Terms and Conditions of Service.
June 4 - UPS:
The majority of our services continue with the same expected delivery timeframes our customers have come to expect. While we have suspended our Service Guarantee in light of overall Coronavirus uncertainties, we remain committed to providing timely and reliable service.