Read about what others have to say!
Steve from Dubai, via email
Joey M, via email:
So long story short I had previously called a shop close to Ottawa Ontario (where I am) & they had told me they didn't have it... The day you emailed me that it would work they had found one & called me back. So I took it, I wanted to let you know because the lady that helped me was extremely nice. I just wish you guys could be closer! And with the Canada Post situation (postal strike) it would of taken a long time before I would of received it & I have a small tournament this weekend.
So Thank you very very much & please tell the lady that helped me that I very much appreciated her kindness & help :)
Till next time,
Ted C, via email:
Richard A, via email:
Hi Mike, Thank you so much for sending my reel repair kits, which I received today. You are the only person in the world who could full fill my order, and believe me I tried! I will sure keep your web site handy if I need any more bits and pieces. Again many thanks from your very grateful customer in England.
Nathan J, via email:
Tony L, via email:
Thanks guys. Even tho part wasn't needed you guys are awesome about the refund and processing. Thanks a bunch. Great customer service.
Edgar V, via email:
Thanks for providing excellent customer services.
Edgar "Ed" V
Casey G, via email:
Thank you and Mike.
I will spread the word about your products and services to all of my Guantanamo Bay (GTMO), Cuba fishing friends.
Jocir M, via email:
Good afternoon!! I wanted here express my thanks to Mikes Reel Repair by the commitment regarding my purchase! I was very, very satisfied even with the piece purchase! I received the same today, and I want to thank everyone, and once again apologize for my anxiety! Thank Mikes Reel Repair...
Peter M, via email:
Thank you for the speedy delivery and excellent customer service , provided by Mikes Reel Repairs the items arrived today and are perfect
Thanks PM Scotland UK
Monte M, via email:
Thank you very much. Great service. I will be back.
Stephen H, via email:
I got the part last week and installed it.
My reel is up and working great.
Thanks for the great service and response.
Paul G, via email:
Josh D, via email:
I greatly appreciate your help and responsiveness! Great customer service, as you have shown, is a reason why i will be a repeat customer at mikesreelrepair.
I look forward to hearing from you when the drag set comes in.
Allan B, via email:
Steve M, via email:
The Hardy Longstone finally got here yesterday. I must tell you that you are a wizard!
What a beautiful job. Thanks so much for your help.
Buddy E, via email:
Thank you for having available on your web site the schematic diagrams. I was able to fix an old Lew's BB that was given to me by a good friend who has now passed away. It had been reassembled wrong and I was able to correct that, thanks to the diagram on your site. I look forward to fishing with it amid fond memories of my friend.
Ed C, via email:
Hi Mike, I wont to thank you for you help. You were so into helping me, I was very impressed! You don't get customer service like that any more.
Bless you. I hope your Co. thrives, with the kind of service you offer it will.
PS. The wires were fused as one in the foot peddle all fixed. Once more thanks so much. Ed.
Larry C, via email:
Received the replacement handle for my favorite reel my Pflueger Supreme spinning reel.
This is a little gem and Mike's brought it back to life. I actually CAN tell you how happy I
am with the service and quality of the items that I have purchased from Mike's.
THANK YOU MIKE'S!!!! YEAH!!!
Larry C, repeat and future customer. Pittsburg
Brendan M, via email:
I would like to sing the praises of one of your representatives that has been amazingly helpful. Cierra has helped find a small screw that I have been unable to find anywhere else for some time. She has been timely in her replies and as nice as could be. I just wanted to let you know what a great experience I have had with her. It is because of her I will continue to use this site and highly recommend it to fellow anglers. Thanks for your time.
Mike M, via email:
I just wanted to let you know how amazingly helpful Cierra was to me regarding my part inquiry and subsequent order placement. She was extremely kind and more importantly informative. I can’t express how much that means to a first time customer…she should be recognized and commended for her efforts.
Don W, via email:
It was a pleasure to speak with you today you were helpful and friendly. I look forward in receiving my parts and I have been very happy with Mike’s service. Thanks
J Nole, via email:
I want to thank you for the help, I`ve not had time to work on it yet but I wanted to thank you for schematics. Jim
I've been looking for the screw cap for my Shimano reel for quite a while. After looking at the parts diagram from your site I found the part and It was in stock. Ordered it and it works perfectly. Thanks Mike's Reel Repair!
Sean, via email:
Thank you very much for the dual bearing levelwind and idler for my 7000C3.
I have had your kit in my 6500 rocket for a few years. The ceramic pawls are sensational as well.
Mike, I fish on cape cod in the surf. I have been using Penn synthetic oil and grease in my reels and like it. I use red (7000) and yellow (6500) RF in my spool bearings.
What are guys using to lube the bearings in the levelwind system and idlers?? I have been using penn synthetic thus far.
Also do i need to pull the idler off to lube it properly??
Thanks again for an outstanding product.
You truly went above and beyond to help me, I wish there was a way to thank you! You rarely see this level of service anymore.
Kudos to you, Mike and everyone else at the shop! Thank you!
Rick C, via email:
Just a quick note to thank you for the excellent service and speedy
delivery of the transducer bracket I ordered on the 3rd and received
in the mail on the 7th. If and when I need any fishing equipment
repair I will definitely be in touch, as well as recommending your
business to friends . Thanks again, Rick
David, via email:
Thank you, I greatly appreciate that-customer service above and beyond anything I expected. You have made a loyal repeat customer out of me. I'm planning on upgrading 2 dozen ambassadeurs (over a period of time) and all of my parts will come from you.
I also service and repair all of my friend's reels and I've been bragging about the increased performance I've gotten from the parts of my most recent order.
Chris F, via email:
Mike, no need to reply, but your instructions were perfect - worked like a charm, and I already had the punch from my gunsmithing tools.
Again, many, many thanks. It is rare to find someone who takes the time to help out even when they are not being paid for service.....it will come back in spades, I will let every sportsman I know how great your customer service is.
Michael M, via email:
I finally got a chance to take the boat out and check the down-rigger after putting the new parts in. It worked great! It met all my expectations and saved me from having to buy a new one. I really appreciated all of your guidance, help and quick responses putting it all together. You're the best!
D.F. via eail:
All prices are in USD.